Overview
If you do not pay an invoice on time, Miss Hosting will send payment reminders via email. You will receive two payment reminders before the matter is escalated to debt collection.If the invoice remains unpaid after these reminders, a debt collection notice will be sent by mail.
Below, we explain the steps to take if you receive a payment reminder or a debt collection notice.
Receiving a payment reminder via email
Miss Hosting sends two payment reminders via email if an invoice has not been paid.
If you receive a reminder, you should:
Kontrollera vilken faktura påminnelsen gäller.
Log in to the Miss Hosting Client Area.
Go to Billing → My Invoices.
Check the payment status of the invoice.
If the invoice is still unpaid, please make the payment as soon as possible.
A payment reminder incurs a reminder fee of 60 SEK.
You have already paid the invoice
If you have paid the invoice but still receive a payment reminder, it may be because the payment has not yet been registered.
The time it takes for a payment to be registered depends on the payment method:
Bankgiro: It may take up to 3–5 banking days for the payment to be registered.
Swish and card payments: The payment is registered immediately.
Check the invoice status in the Client Area before making another payment.
If the payment has not been registered after the expected timeframe, please contact Miss Hosting support. It is a good idea to have your payment confirmation on hand.
Read more in the guide: Checking the payment status of an invoice.
You have received a debt collection notice
If an invoice remains unpaid after two payment reminders, the case is escalated to debt collection. You will then receive a debt collection notice by mail.
Once a case has been escalated to debt collection, additional costs may apply, such as:
Late payment interest.
Debt collection fees.
If you have received a debt collection notice, please follow the payment instructions and information provided in the letter. If you have any questions regarding the payment or the costs, contact the debt collection agency using the details provided in the notice.
Frequently Asked Questions
How many payment reminders does Miss Hosting send?
You will receive two payment reminders via email before the case is escalated to debt collection.
How much is the reminder fee?
The reminder fee is 60 SEK.
Can additional fees apply?
Yes. If an invoice is escalated to debt collection, late payment interest and debt collection fees may be added.
I have paid the invoice, but I still received a reminder. What should I do?
Check the payment status in the Customer Zone (Kundzonen). Payments made via Bankgiro can take up to 3–5 banking days to be registered, whereas payments made via Swish or card are registered immediately.
How will I receive the debt collection notice?
The debt collection notice is sent by mail once the case has been escalated to debt collection.
Related guides
Summary
If you do not pay an invoice on time, Miss Hosting will send two payment reminders via email. A reminder fee of 60 SEK applies.
If the invoice remains unpaid, the matter will be referred to a debt collection agency, and you will receive a collection notice by mail. In such cases, late payment interest and collection costs may also be added.
Always check the payment status of an invoice in the Client Area if you are unsure whether your payment has been registered.