Overview
In the Miss Hosting client area, you can view and manage all your active services. From here, you can access a specific service and make changes to your subscription.
Among other things, you can upgrade or downgrade your account plan and change your billing cycle.
Find your active services
Here is how to find your services:
Log in to the Miss Hosting client area.
Go to Services → My Services.
This displays the services registered to your account.
Click "Manage" next to the service you wish to modify.
You will then be taken to a page where you can view and manage the selected service.
Upgrade or downgrade your account plan
If you wish to switch to a larger or smaller account plan, you can do so directly from the service settings.
Go to Services → My Services.
Click Manage next to the service you wish to modify.
Select Upgrade/Downgrade Account Plan.
Choose the account plan you wish to switch to.
Click Select Product.
Choose your payment method.
Confirm by clicking Click here to continue.
Change your billing cycle
You can also change the frequency of your service payments. This is done via the same menu used for upgrading or downgrading your account plan.
Go to Services → My Services.
Click Manage next to the service you wish to modify..
Select Upgrade/Downgrade Account Plan.
Select the account plan you wish to keep or switch to.
Choose your preferred billing cycle.
Click Select Product.
Choose your payment method.
Confirm by clicking Click here to continue.
In other words, you can change your billing cycle without needing to switch to a different account plan.
Have you already received a renewal invoice?
If you have already received an invoice for an upcoming renewal and wish to change your account plan or payment term, please contact our support team. Ask the billing department to issue a credit for the existing invoice, as you would like to make changes to your subscription.
Important: You can only request a credit if you contact us no later than the invoice's due date. Please reach out well in advance if you wish to make changes to your service.
How is the cost calculated when changing an account plan?
When upgrading or downgrading, the cost is calculated based on the unused time remaining on your current account plan and the cost of the new plan for the corresponding period.
No refunds are issued for the remaining time on your current account plan.
In the case of a downgrade, you instead receive an equivalent amount of additional time on your service. The unused time is recalculated based on the cost of the new, lower-priced plan. This effectively extends your service by a duration corresponding to the value of the time remaining on your previous plan.
Summary
You can find your active services under Services → My Services in the client area.
Click "Manage" next to the service and select Upgrade/Downgrade Account Plan to change your account plan or payment term.
You can upgrade or downgrade your account plan.
You can select a different payment term within the same process.
No refunds are issued for remaining time when changing a plan.
In the case of a downgrade, you instead receive an equivalent amount of additional time on your service.
If you have already received a renewal invoice, you need to contact the invoicing department and request a credit note no later than the invoice’s due date.