Overview
When a service or domain name is renewed, you may receive an invoice for the upcoming contract period. The specific terms depend on the type of service you have and when you choose to cancel it.
Here, we explain what happens to the invoice if you do not wish to renew your service or domain name.
Invoicing for standard services
Most services are automatically renewed once a year. It is not possible to disable automatic renewal separately for these services. Therefore, if you do not wish to continue using the service, you must cancel it.
If you have received a renewal invoice, the following applies:
Cancellation by the invoice due date: If you cancel the service no later than the due date, the invoice will be reviewed for potential credit after the due date has passed.
Cancellation after the due date: If you cancel the service after the due date, you remain liable for payment of the invoice.
Please ensure that you cancel the service in good time if you do not wish to continue with it for the next contract period.
Invoicing for domain names
For domain names, automatic renewal works differently. You can disable automatic renewal yourself via the client area.
If you no longer wish to renew your domain name, you do not need to pay the invoice for the domain renewal. If you have already received an invoice but do not wish to keep the domain, you may disregard the invoice—provided that you truly do not intend to renew the domain.
Read more in the guide: How to cancel your domain name.
How to cancel a standard service
If you wish to terminate a service, you must register a cancellation via the customer portal.
Please refer to the guide How to cancel your services for instructions.
Frequently Asked Questions
Do I have to pay a domain renewal invoice if I do not wish to keep the domain?
No. If you no longer wish to renew the domain, you do not need to pay the renewal invoice.
Can I disable automatic renewal for all my services?
No. Automatic renewal can only be disabled separately for domain names. Other services must be cancelled if you do not want them to renew.
What happens if I cancel a service after the invoice due date?
In that case, you remain liable for payment of the renewal invoice.
What happens if I cancel a service before the invoice due date?
If the cancellation is registered no later than the due date, the invoice will be reviewed to determine if a credit can be issued.
Summary
Standard services: These renew automatically on an annual basis and must be cancelled if you do not wish to continue. If you cancel by the invoice due date, the invoice will be reviewed for a potential credit.
Domain names: Automatic renewal can be disabled separately. If you do not wish to renew a domain, you do not need to pay the renewal invoice.