Overview
In the Miss Hosting Client Area, you can check the payment status of your invoices. You can view the status directly in the invoice list or by opening the invoice in your web browser.
Checking payment status
Log in to the Miss Hosting Client area.
Click on Billing.
Select My Invoices.
Locate the invoice you wish to check.
Look under the Status column to see the invoice's payment status.
You can also click on an invoice to open it in your web browser; the payment status will be displayed in the top-left corner.
What do the different payment statuses mean?
You may see the following statuses:
Unpaid: The invoice is unpaid and awaiting payment.
Paid: The invoice has been paid, and the payment has been registered.
Cancelled: The invoice has been cancelled and no longer requires payment.
Collection: The invoice has been sent to debt collection.
How long does it take for a payment to be registered?
The time it takes for a payment to be registered depends on the payment method used.
Bankgiro (BG): It may take up to 3–5 banking days for the payment to be registered and for the invoice status to update to Paid.
Swish: The payment is registered immediately.
Card payment: The payment is registered immediately.
If you have paid via Bankgiro but the invoice still shows as "Unpaid," it does not necessarily mean that something has gone wrong. Please allow up to 3–5 banking days for the payment to be processed before contacting support.
If the invoice still shows as Unpaid
If the invoice is still marked as "Unpaid" after the expected processing time has passed:
Verify that the payment has been completed.
Check that you used the correct payment details.
If the payment is still not showing after 5 banking days, please provide a transaction receipt—ensuring it displays the Bankgiro number, date, OCR/reference number, and amount—so that we can trace your payment.
If the invoice has the status Collection
The status Collection means that the invoice has been referred to a debt collection agency.
If you have questions regarding such an invoice, please follow the instructions provided in the collection notice or contact the debt collection agency using the details specified in that notice.
Do you need to pay the invoice?
If the invoice has the status Unpaid, you can pay it via the Customer Zone:
Go to Billing → My Invoices.
Open the relevant invoice.
Click the green Pay Now button.
Select your preferred payment method.
Follow the instructions to complete the payment.
For more information, see the guide: Paying the invoice via your control panel.
Frequently Asked Questions
Where can I see the payment status of an invoice?
You can find the status under the Status column in Billing → My Invoices. You can also open the invoice in your web browser; the status is displayed in the top-left corner.
I paid via Bankgiro, but the invoice still shows as Unpaid. Is this normal?
Yes. It can take up to 3–5 banking days for a Bankgiro payment to be registered in our system.
I paid via Swish or card. When will the status be updated?
Payments made via Swish or card are registered immediately.
What does Collection mean?
his means the invoice has been sent to debt collection. Please follow the instructions provided in the collection notice if you have any questions regarding the payment.
What does Cancelled mean?
This means the invoice has been cancelled and no longer needs to be paid.
Related guides
Summary
You can find the payment status under "Status" in Billing → My Invoices, or in the top-left corner of the invoice when viewing it in your web browser.
Unpaid: The invoice is not yet paid.
Paid: The invoice is paid
Cancelled: The invoice is cancelled.
Collection: The invoice has been sent to Debt collection.
Payments made via Bankgiro can take up to 3–5 banking days to be registered, whereas payments via Swish or card are registered immediately.