Common Problems and Solutions
1. Incorrect Password Error Despite Using the Correct Credentials
If Outlook reports that your password is incorrect even though you believe your credentials are correct, try signing in through the web first.
Go to Microsoft 365.
Try signing in with your email address and password.
Check whether you can access your account.
This helps determine whether the problem is related to your account or your email client.
2. Outlook Doesn't Work, but Webmail Does
If you can access your email through a web browser but Outlook isn't working:
Restart Outlook.
If the issue continues, remove your email account from Outlook and add it again.
Try signing in through the Microsoft 365 web version to confirm that your account is working.
3. Your Account Is Locked
If your account is locked:
Wait 15–30 minutes.
Try signing in again.
If you still can't access your account, contact our support team.
4. Setting Up Email on a New Computer with a Basic License
If you're setting up Microsoft 365 email on a new computer, try Outlook Classic instead of New Outlook.
Outlook Classic is recommended in this guide as a more stable option for Microsoft 365 accounts.
You can find installation instructions on Microsoft Support.
Recommended Applications
Situation | Recommendation |
Using email on a computer | Outlook Classic |
Using email on a mobile device | Outlook mobile app |
Troubleshooting sign-in or Outlook issues | Outlook on the web |
Summary
If you experience Microsoft 365 email problems, test your sign-in through the web first. Restart Outlook or re-add your account if the web version works but Outlook doesn't. If your account remains locked after 15–30 minutes, contact support.