Option 1: Set Up the Microsoft Outlook App (Recommended)
We recommend using the Microsoft Outlook app for the best functionality and security.
Set Up Outlook on iPhone
Open the App Store.
Search for Microsoft Outlook.
Install the app.
Open Outlook.
Tap Add Account.
Enter your email address.
Enter your password.
Complete multi-factor authentication (MFA) if prompted.
Set Up Outlook on Android
Open Google Play.
Search for Microsoft Outlook.
Install the app.
Open Outlook.
Tap Add Account.
Enter your email address.
Enter your password.
Complete MFA verification if prompted.
Option 2: Use Your Phone's Built-In Email App
You can also set up your Microsoft 365 email using:
The built-in Mail app on iPhone.
The default email app on Android.
When adding your account, use the following details:
Account type: Exchange or Microsoft 365.
Email address: Your full email address.
Password: Your email password.
In most cases, the server settings are configured automatically.
Troubleshooting Common Setup Issues
Server Error Message
Make sure you've entered your full email address as the username.
Sign-In Gets Stuck
Check that multi-factor authentication (MFA) is configured correctly and complete any verification prompts.
Email Isn't Syncing
Remove the email account from your phone, then add it again.
Summary
For the recommended setup, install Microsoft Outlook, add your Microsoft 365 email account, and complete any required MFA verification. If you prefer, you can also use your phone's built-in email app.