Overview
When you purchase a new service, our terms and conditions grant you a 14-day right of withdrawal. This means you can contact us within that period if you wish to cancel your purchase.
The right of withdrawal applies to the purchase of new services, but not to the renewal of existing services.
When does the right of withdrawal apply?
The right of withdrawal applies for 14 days following the purchase of a new service.
However, it does not apply when an existing service is renewed. A renewal means you continue using a service you already have; therefore, it is not considered a new purchase.
It is important to distinguish between the right of withdrawal and cancellation:
Right of withdrawal: You wish to cancel a purchase of a new service within 14 days.
Cancellation: You wish to terminate a service and prevent it from renewing in the future.
Renewal: An existing service continues according to its agreement and is renewed for a new term.
How to cancel a purchase
If you wish to exercise your right of withdrawal, you must contact our support team within 14 days of the purchase.
Please provide the following information:
The service you purchased.
The date of the purchase.
A statement that you wish to cancel the purchase by exercising your right of withdrawal.
Our support team will assist you and process your request.
What happens after I contact support?
When you notify us that you wish to cancel a purchase, we must process the matter manually. We will review your purchase and handle any necessary invoice adjustments or refunds, depending on the specifics of your case.
You will be notified about the outcome once we have processed your request.
Does the right of withdrawal apply to renewals?
No. The right of withdrawal applies to the purchase of new services and does not cover the renewal of existing services.
If you do not wish for a service to be renewed, you must cancel it in accordance with the applicable cancellation terms.
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Summary
Under our terms and conditions, you have a 14-day right of withdrawal when purchasing a new service. This right does not apply to the renewal of existing services.
If you wish to cancel a purchase, please contact our support team within 14 days, and we will assist you.