What You Need
Before submitting a cancellation request, make sure you have:
Access to your Client Area
Your registered email address
Your customer number
The service you want to cancel
Your domain name, if applicable
đĄ Important: Cancellation requests must be submitted in writing no later than the invoice due date.
How to Cancel a Service
Step 1: Log In
Log in to your Client Area and go to My Services.
Step 2: Select the Service
Click the service you want to cancel.
Step 3: Open the Cancellation Options
Click the service name in the top-right corner and select Request Cancellation.
Step 4: Choose When the Cancellation Takes Effect
Choose when you want the cancellation to apply:
Immediate â the service ends right away.
End of billing period â the service ends when the current billing cycle ends.
Step 5: Submit the Cancellation Request
Click Request Cancellation to complete the request.
Confirm Your Cancellation
After submitting your request, check your email for a cancellation confirmation.
You can also check the service status in your Client Area.
đĄ Tip: Keep the confirmation email as proof that your cancellation request was submitted.
Cancellation Requirements
Cancellation requests must meet the following requirements:
The request must be made in writing.
You can cancel through the cancellation function in the Client Area or by emailing [email protected].
Include your customer number, service, and, if applicable, your domain name.
The request must be sent from your registered email address.
The cancellation must be submitted no later than the invoice due date.
Wait for a confirmation email after submitting the request.
If you don't receive a confirmation, make sure the request was sent from your registered email address. Requests from unregistered email addresses will not be accepted.
What If I've Already Received a Renewal Invoice?
If you cancelled your service on or before the invoice due date, contact [email protected] so we can check the invoice.
If the cancellation was submitted after the due date, the invoice is still payable.
What Happens After Cancellation?
Your files remain available for 14 days after the service is terminated.
Make sure to back up your files before the 14-day period ends.
Can I Reactivate a Cancelled Service?
If you need to reactivate your service, contact [email protected] for assistance.
How Can I Check Whether My Service Has Been Cancelled?
Log in to your Client Area and check the service status. If the status shows Cancelled, the termination is complete.
Summary / Next Steps
To cancel a Miss Hosting service, submit a written cancellation through the Client Area or from your registered email address before the invoice due date.
After submitting your request, check for a confirmation email and back up your files before the 14-day post-termination period ends.