When a customer places an order in your store, you will receive an email notification. You can manage the order directly by clicking the “Manage Order” button in the email, which will take you to the tool where you can perform all tasks related to the order.
🔧 Accessing Orders
Alternatively, you can access orders directly through the tool:
Log in to the tool.
Click the Main Menu (top left).
Select Store.
Click on Orders.
Select the specific order to view its details.
📋 Order Overview
When you open a specific order, you will see:
Products: Items purchased, including quantity and total amount.
Customer Information: Name, address, and other delivery details.
Payment Information: How the customer has paid.
Status Field: A dropdown menu where you can change the order's status.
🔄 Changing Order Status
You can choose from the following order statuses:
Payment Pending: Used if the customer has chosen bank transfer or another manual payment method. You must manually mark it as paid.
Paid: Automatically set if the customer has paid via an online payment method.
In Progress: Used to track orders you are working on. The status bar in the order list turns green as a visual indicator.
Cancelled: Used if you haven't received payment or if the customer wants to cancel the purchase.
Shipped: When the order has been shipped, select this. The status field becomes locked, and the customer automatically receives an email notifying them that the package is on its way.