Access Orders
When a customer places an order, you receive an email notification. You can open the order directly by clicking Manage Order in the email.
Alternatively, you can access orders from the tool:
Log in to the tool.
Click the Main Menu in the top-left corner.
Select Store.
Click Orders.
Select the order you want to manage.
Review Order Details
When you open an order, you can view:
Products – Items purchased, including quantity and total amount.
Customer Information – Customer name, address, and delivery details.
Payment Information – Payment method used for the order.
Status – The current order status and options for changing it.
Change the Order Status
You can update an order using the Status dropdown.
The available statuses are:
Payment Pending – Used when the customer selects bank transfer or another manual payment method. You need to manually mark the order as paid.
Paid – Automatically set when the customer completes payment through an online payment method.
In Progress – Used when you are working on the order. The status bar in the order list turns green.
Cancelled – Used when payment has not been received or the customer cancels the order.
Shipped – Select this when the order has been shipped. The status becomes locked, and the customer automatically receives an email notification that their package is on its way.
Summary
You can manage customer orders from the order notification email or through Store > Orders. From there, you can review order details and update the status as the order progresses.