How the contracts work:
Your contract runs according to the billing period you selected when ordering, starting from the date Miss Hosting issues the confirmation.
After cancellation, any files stored with the service will be kept for 2 weeks.
🧾 How to Cancel a Service
Log in to the customer zone
Go to My Services.Select the service
Click on the service you want to cancel.Open cancellation
Click on the service name in the top right and choose Request Cancellation.Choose when to cancel
Immediately – end the service right away
End of billing period – end the service when the current period expires
Confirm
Click Request Cancellation to finish.
🧠 Important Information
Cancellations must be in writing:
Either via customer support ([email protected]) or via the cancellation function in the control panel.Always include your customer number, service, and if applicable, your domain name.
The cancellation must be sent from your registered email address.
If no valid cancellation is received before the invoice due date, Miss Hosting reserves the right to renew the subscription and collect payment.
💳 Already Received a Renewal Invoice?
If you’ve received an invoice for an automatic yearly renewal, email [email protected] and we’ll help you credit the invoice.
🗂️ After Cancellation
Your files remain stored for 14 days after the service ends – remember to back them up before that.
Need to reactivate a service? Contact [email protected].