📄 Contracts & How to Cancel a Service
Your contract runs for the period you selected when placing your order, starting from the date Miss Hosting issued the confirmation.
After cancellation, any files stored via the service will remain available for 14 days.
🧾 Cancel a Service – Step by Step
1) Log in
Log in to the Client Area and go to My Services.
2) Select service
Click on the service you want to cancel.
3) Open cancellation
Click on the service name in the top right and select Request Cancellation.
4) Choose when the cancellation should apply
Immediate – end the service right away
End of billing period – end the service once the current billing cycle is over
5) Confirm
Click Request Cancellation to complete the process.
Confirming Your Cancellation Request
After submitting the cancellation request, confirm receipt by monitoring your email for a confirmation message or by checking the service status in the Client Area.
🧠 Important to Know
Cancellations must be made in writing: – via [email protected] or – via the cancellation function in the control panel.
Always include your customer number, service, and if applicable, your domain name.
The cancellation must be sent from your registered email address.
A valid cancellation must be submitted no later than the invoice due date.
After submitting a cancellation request, you should receive a confirmation email from Miss Hosting. Keep this email as proof of cancellation.
If no confirmation is received, ensure you used the registered email address for sending the request, as unregistered addresses will not be accepted.
💳 Already received an invoice for renewal?
Contact us at [email protected] if you cancelled your service on or before the due date and we will credit the invoice. If your cancellation was made after the due date, you are required to pay the invoice.
Once a cancellation is processed, related invoices will be voided to ensure no unwarranted charges occur. Always await a confirmation email for assurance.
🗂️ After cancellation
Your files remain available for 14 days after termination – make sure to back them up before then.
Need to reactivate a service? Contact [email protected].
To confirm cancellation processing, check your Client Area for the service status. If marked "Cancelled," the termination is complete.
Keep your confirmation email for future reference or disputes.
✅ Done!
Now you know how contracts work and how to properly cancel a service at Miss Hosting.