1. Open the affected page in a private browser window to check that the problem is still present.

2. Copy the error message or take a screenshot.

3. Note whether the whole site is affected or only one feature.

4. Record any plugin, theme or website updates made at the same time.

5. Send us these details through your usual support channel.

6. Tell your website developer if the problem points to a plugin, theme or custom code.

Note: Avoid repeated PHP changes while someone is investigating. They make it harder to reproduce the error and establish which change helped.

A useful report is: “After changing PHP at about 14:00, example.com still loads but checkout shows [error]. The old version was [version] and the new one is [version]. I also updated [plugin].”

Should I switch back to the old PHP version? A temporary rollback may help, but the old version must still be available and suitable for the site. If you are unsure, ask us to check before switching again.

Should I restore my backup? Not without checking what it will replace. A restore can remove orders or content added after the backup was taken.

Will Extended Support fix the website? No. It provides maintenance for covered older PHP versions. It does not repair incompatible plugins, themes or website code.

How to prepare WordPress for a PHP update

How to check your website after a PHP update

Once the cause is fixed, repeat the website checks before treating the incident as resolved.

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