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Common Questions: Data breaches, lost passwords and personal information.
Common Questions: Data breaches, lost passwords and personal information.
Amina Madsen avatar
Written by Amina Madsen
Updated over a year ago

Reduce the risk of data breaches:

Using our service is a good first step to reduce the risk of falling victim to cybercrime. By quickly responding to alarms about your monitored assets, you can take suitable and proactive measures to reduce the risk of someone using your data and spreading it on the web.

Suspicious emails:

If you receive a suspicious email, it could be a phishing attack used by cybercriminals to gather as much of your personal information as possible. Our recommendation is to immediately delete the email and not respond or click on any links. Never disclose sensitive personal information online unless you are completely sure of the recipient. Be sure to monitor all your accounts carefully to detect fraud or other unauthorized activity in time. If you detect any unauthorized activity, contact the relevant financial institution or company immediately for assistance.

Suspicious phone calls:

Phone calls can also be phishing attacks used by cybercriminals to collect important personal information about you. Our recommendation is to never disclose personal information over the phone unless you are sure of the caller. If you have a smartphone, we recommend turning on the call blocking feature to prevent calls from specific numbers in the future. If you miss a call from a number you do not recognize, do not call back just out of curiosity. If the caller wants to reach you, they will call again.

Using different passwords:

It's recommended not to use the same password for all your services because cybercriminals use automated tools to crack your password, and the weaker your password is, the quicker they can gain access to your accounts. By using the same password for multiple accounts, you're giving them the key to all. Use different passwords and consider using a password manager to help you remember them all.

Stay safe online: Tips for protecting your personal information

Example 1 - Several of your accounts are compromised:

Imagine you use the same password for an e-commerce site, a cloud service, and a music service. If a hacker gains access to one of your accounts, they automatically also have access to the other two.

Example 2 - An even worse situation where all your accounts are compromised:

Imagine you have followed the advice to use different passwords for all your accounts, but you used a weak password for your email account. A cybercriminal manages to crack your email account password, uses it to reset your passwords for other accounts, and thus gains access to all.

Regarding social media, is there anything I need to consider?

When using social media, you should always be cautious about the information you choose to share and with whom you share it. Never send or share your personal information. Review the security settings for each account and what you share with your friends or publicly.

Our social media accounts are often hacked and used to extract money or information. If someone contacts you and asks for information or money, always call your friend and ask if this is true and let them know someone is using their user account or email address.

Remember that information you share online will always stay online. Two examples of when this applies are:

  • The online service you use can store what you share.

  • Other users of the same online service can copy and save everything you share and use it as they wish; for example, to create fake accounts with your name and picture.

Do you have any general security advice?

Just as you lock your door and have different keys for different doors, we strongly recommend adopting the same mindset online.

Here are some last tips:

  • Have different passwords for your different digital services.

  • Change passwords regularly.Never share your personal information over digital channels.

  • Do not send bank or credit card information via email.

  • Do not shop on websites that do not offer secure payment.

  • Do not use digital services or apps you are not familiar with.

  • Do not click on links in emails - enter the address directly into the browser instead.

  • Keep an eye on your bank transactions:

  • Monitor unknown transactions on your bank account.

  • Keep an eye on letters, bills, invoices, and other credit information to detect suspected criminal activity.

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